Extended Warranty

IMPORTANT NOTICE – Read these Terms & Conditions Carefully

• Extended Service Protection automatically doubles the original manufacturer’s warranty up to a maximum of one (1) year.
• It is important that You read and understand these Terms & Conditions, because Your Extended Service Protection benefit is subject to limitations and exclusions.
• These Terms & Conditions supersede any Terms & Conditions previously issued to You.

When in bold, certain words and phrases are defined as follows:

Administrator means cynoSure Financial, Inc. You may contact the Administrator if You have questions regarding this benefit or would like to make a claim. The Administrator can be reached by phone at 800.711.4280 or claims@cynosurefinancial.com.

Breakdown means a mechanical failure of the Eligible Product(s) to perform their fundamental operation(s) in normal service.

Benefit Period means the period starting on the membership effective date and will continue while You are an active and paid Member of this Plan.

Eligible Product(s) means an item You purchased while a Member in the Plan during the Benefit Period with a Purchase Price of up to a maximum of $1,500 per any one item that comes with an original manufacturer’s written warranty, not to exceed one (1) year, that is valid in the United States.

Member, You, Your means the person who is a Member in good standing in the plan that contains this benefit and:

1. Who has paid the membership fee; and
2. Whose name is shown on the enrollment/registration form.
3. Is an active member of the plan.

Good Standing means being in full compliance with all of the provisions of the Member Agreement in force between the Member and plan provider, as amended from time to time. You must be an active and paid member of this plan for the entire duration of the Eligible Product(s) underlying manufacturer’s warranty for benefits to be provided herein.

Purchase Price means the full cost of the item (including taxes) evidenced by a valid purchase receipt not to exceed $1,500 per item, and in the aggregate, per 12 month membership period.

Extended Service Protection covers new Eligible Products purchased by You during the Benefit Period that come with an original manufacturer’s written warranty of one (1) year or less, that is valid in the United States. For new Eligible Products, Extended Service Protection doubles the original manufacturer’s U.S. warranty time period and duplicates the coverage of the original manufacturer’s written U.S. warranty for up to a maximum of one (1) additional year. If the original manufacturer’s written U.S. warranty is for more than one (1) year, no benefit will apply. The Extended Service Protection benefit begins the day after the original manufacturer’s written U.S. warranty expires.

Eligible Products that You give as gifts are covered. In the event of a Breakdown, You, not the recipient of the gift, must make the request for reimbursement.

In the event of a Breakdown of an Eligible Product, the Member will be reimbursed for the repair or replacement of the Eligible Product subject to the limits listed below.

The benefit is automatic for new Eligible Products purchased anywhere in United States during Your Benefit Period, unless otherwise excluded. Purchases need not be registered, but proof of purchase will be required at time of claim.

Extended Service Protection provides reimbursement for the costs involved in the repair or replacement of Eligible Products. Extended Service Protection is not a repair or replacement warranty.

Benefit payments are limited to the lesser of the following:

• Actual repair cost;
• Actual replacement cost;
• Original purchase price (as documented by the purchase receipt).
• $1,500 per item and in the aggregate per 12-month membership period.

This benefit does not include storage, shipping, handling, postage, transportation, and delivery charges.

If the Member’s original manufacturer’s warranty has expired, the Member will be entitled to, at the Administrator’s discretion, either repair or replacement of the Eligible Product, or reimbursement of the original Purchase Price of the Eligible Product. Eligible Product(s) will be replaced with an item of like kind and like quality. (The Administrator cannot guarantee to match exact color, material, brand, size, or model).

Diagnostic, repair, replacement, and teardown costs will be the Member’s responsibility if the product breakdown is not covered under this Agreement. Benefits under this Agreement are excess of any valid warranty, insurance, or indemnity benefit available to the Member.

• Eligible Products not originally covered by an original manufacturer’s warranty or any extended warranty that is valid in United States;
• Eligible Product repairs that should be covered by the original manufacturer’s warranty, or are a result of a recall, regardless of the manufacturer’s or store’s ability to pay for such repairs;
• Periodic check-ups and/or preventative maintenance whether directed by the manufacturer or otherwise;
• Any and all pre-existing conditions that occur prior to the effective date of this agreement;
• Any Eligible Product sold “as-is” or without an original manufacturer’s warranty or, including but not limited to floor models, demonstration models, etc.;
• Parts or repairs due to normal wear and tear unless tied to a Breakdown;
• Items normally designed to be periodically replaced during the life of the eligible products, including but not limited to batteries, etc.;
• Damage from accident, abuse, misuse, mishandling, introduction of foreign objects into the Eligible Product, unauthorized modifications or alterations to an Eligible Product, failure to follow the manufacturer’s instructions, and external causes including third party actions, fire, theft, insects, animals, exposure to weather conditions, windstorm, sand, dirt, hail, earthquake, flood, water, acts of God or consequential loss of any nature;
• Loss or damage caused by war, invasion or act of foreign enemy, hostilities, civil war, rebellion, riot, strike, labor disturbance, lockout, or civil commotion;
• Incidental, consequential or secondary damages or delay in rendering service under this agreement, or loss of use of the eligible products;
• Eligible Products that are identified by the manufacturer as commercial products;
• Eligible Products purchased for resale;
• Any Eligible Product used in a commercial setting, or on a rental basis;
• Breakdowns that occur outside of the United States;
• Non-functional or aesthetic parts including but not limited to plastic parts, knobs, rollers, baskets;
• Scratches, peeling and dents which do not affect the function of the Eligible Product as specified by the manufacturer;
• Unauthorized repairs and/or parts;
• Cost of installation, set-up, diagnostic charges, removal or reinstallation of the Eligible Product, except as provided in this agreement;
• Accessories used in conjunction with an Eligible Product unless the accessory is itself an Eligible Product; any loss other than a Breakdown of the Eligible Product;
• Any breakdown caused by or related to defects or any damage caused by a computer virus;
• Service where no problem can be found;
• Breakdowns which are not reported within the Benefit Period or that occur when You are not an active paid member of this plan are not eligible. You must be an active and paid member for the entire duration of the manufacturer’s warranty to be eligible for benefits.

Specific to appliances:

• Breakdowns as a result from rust or corrosion on any eligible products or part;
• Damage to clothing;
• Abnormal variation of electricity or water supply other than a power surge;
• Water and gas lines that are not a component of an eligible product, including but not limited to, flexible lines, hoses, and connectors;
• Damage incurred while moving the Eligible Product to another location;
• Reimbursement of food loss;

Specific to computers and peripherals:

• Any storage media damaged by malfunctioning part;
• Improper installation of components or peripherals;
• Repair or replacement of upgraded internal computer components when repair or replacement is required due to incompatibility of parts or incorrect installation;
• Broken or cracked LCD screens in notebooks or portable computers and burned-in phosphor in CRT or any other type of display;
• Application programs, operating software or other software, loss of data or restorations of programs;
• Corruption of any program, data or setup information resident on any hard drives and internal or external removable storage devices, as a result of the malfunctioning or damage of an operating part, or as a result of any repairs or replacement under this agreement.

Specific to electronics:

• Improper installation of components or peripherals;
• Corruption of any recording media, including any program, data or setup information resident on any hard drives and internal or external removable storage devices, as a result of the malfunctioning or damage of an operating part, or as a result of any repairs or replacement under this agreement;
• Plasma televisions in use at or above 6,000 ft above sea level;
• Burned-in phosphor (including image ghosting) or pixel burnout not in accordance with the manufacturer’s specifications.

The Member can initiate a claim by calling the Administrator at 800.711.4280 or sending an email to claims@cynosurefinancial.com, upon discovery of an Eligible Product’s failure, but prior to having the Eligible Product repaired or replaced, to report the failure and receive a claim form. The Member must report the claim within ninety (90) days of the Breakdown to the Administrator. The Administrator will provide a claim form to You.

The following required items must be sent to the Administrator c/o cynoSure Financial, Inc., P.O. Box 7690, St. Clair Shores, MI 48080 or emailed to the Administrator at claims@cynosurefinancial.com; facsimile 586.771.3867, and be postmarked or received within one hundred and eighty (180) days of the Breakdown:

1. The fully completed claim form.
2. Original itemized and dated receipt for the Eligible Product.
3. Proof of the original manufacturer’s warranty for the Eligible Product.
4. Repair estimate from an authorized repair service provider.
5. Any other documents that the Administrator may reasonably request to validate a claim.